FAQ's

I would like a custom piece made. How do I go about it?

Firstly please browse our custom collection. If you would like a bespoke piece made perhaps incorporating your logo for instance, please send us a message via the contact form.

How to shop online?

Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located in your shopping bag. Once you are viewing the contents of your shopping bag, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking "update bag" after all quantity adjustments have been made.

 

How do I checkout?

Once you are ready to checkout with the items in your shopping bag, click on the “checkout” button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

Item availability

The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to the shopping bag. Colours and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. 

Which Payment Methods do you accept?

PayPal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped including your tracking details.

When will my order will shipped?

Your order will be shipped as soon as it is designed and produced. This can take between 2 and 12 working days depending on the design.

How do I order custom items?

At the check out there is a option to write notes here you can state names, words colours, etc that you want to encorpnorate into your order. Alternatively you can just drop us a message in the contact form and we will email you back within 48 hours.

Do you ship internationally?

Yes! We ship worldwide.

Where are you based?

Amarachi is based in London, England.

How much is shipping?

Shipping within the UK is £2.50. International shipping is a flat fee of £8.70 no matter how much you order.

How do I track my order?

When your order has been shipped you will receive your tracking information via email.

What is your refund policy?

We do not offer refunds, however in the unlikely event that your order is faulty we will offer a free replacement.

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